Managed plans are billed monthly per user, in advance. Projects are quoted in writing before any work begins. No hidden fees.
$89 / user / month
For very small offices that need the basics watched.
Billed monthly in advance. Cancel anytime with 30 days' notice. No cancellation fee.
$129 / user / month
For offices that need a responsive helpdesk and monitored backups.
Billed monthly in advance. Cancel anytime with 30 days' notice. No cancellation fee.
$169 / user / month
For offices that want a named contact and on-site coverage.
Billed monthly in advance. Cancel anytime with 30 days' notice. No cancellation fee.
Every project starts with an assessment and a written proposal. The figures below are starting points; your quote is fixed before work begins.
| Project type | Starting at | How it is quoted |
|---|---|---|
| Cloud migration (Microsoft 365 / Google Workspace) | From $1,500 | Fixed quote after assessment |
| Office network setup (firewall, switching, Wi-Fi) | From $2,000 | Fixed quote after assessment |
| Security assessment and baseline hardening | From $900 | Fixed quote after assessment |
| Backup design and recovery drill | From $1,200 | Fixed quote after assessment |
All payments are collected by business invoice issued by Bytewillow Logic LLC, the same legal entity named on this website and in our Terms of Service. We accept ACH and card payments, processed by Stripe. We provide services only: no physical goods are shipped, and there are no shipping or handling fees.
Managed plans are billed monthly in advance, per user seat. You may cancel at any time with 30 days' written notice. There is no cancellation fee.
Project work is quoted in a written proposal before any work begins. Projects are billed 50% to start and 50% on acceptance, or by milestone where agreed in the proposal.
Managed service fees already invoiced for the current month are non-refundable, because the service time is scheduled. Prepayments for project work that has not yet started are refundable in full.
For billing questions or disputes, email billing@bytewillow.com. We respond within 2 business days. Service continues without interruption while a billing dispute is being resolved.
Managed plans are monthly agreements. Cancel anytime with 30 days' written notice; there is no cancellation fee, and service runs to the end of the notice period.
Current-month managed fees already invoiced are non-refundable. Project prepayments for work that has not started are refunded in full.
Kentucky sales tax is applied where applicable under current rules for the services being invoiced, and is shown as a separate line on your invoice.
Have a scenario we did not cover? See the FAQ or contact us.
Send a short description of your office. We reply within 1 business day.