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Services

Everything an office needs from IT.

Five service lines, one accountable partner. Managed plans run monthly; projects are scoped and quoted in writing before work begins.

Managed IT Care

Managed IT Care is a monthly subscription that keeps everyday systems patched, protected, and watched. We monitor workstations and servers remotely, apply vendor patches within 7 days of release where supported, manage antivirus and EDR agents, and watch backup jobs so failures surface the same day. Your team reaches our helpdesk by email during business hours, with response within 4 business hours on Office Care and Suite Care plans. Pricing is per user seat, billed monthly in advance, and you can cancel with 30 days' notice.

Included deliverables

  • Remote monitoring and maintenance of covered devices
  • Patch management for operating systems and common applications
  • Antivirus / EDR agent deployment and alert handling
  • Email helpdesk during business hours
  • Backup job status monitoring
  • Quarterly review of covered environment (Office Care and above)

Typical timeline: onboarding and agent rollout in 5 to 10 business days, depending on seat count.

Cloud Migration & Management

We move mailboxes, files, and line-of-business workflows into Microsoft 365 or Google Workspace with a staged plan: discovery, pilot group, cutover weekend, and a verification pass. File servers move to cloud storage with permissions mapped and documented. Cloud backup is configured at the same time so new data is protected from day one. Every migration is a written, fixed-quote project; ongoing tenant administration is available as an optional monthly add-on.

Included deliverables

  • Migration plan with cutover schedule and rollback path
  • Mailbox and file migration with post-move verification
  • Permission and sharing structure documentation
  • Cloud backup configuration for migrated data
  • Admin handover notes and staff orientation session

Typical timeline: 2 to 4 weeks from signed proposal, with cutover scheduled outside business hours.

Network & Infrastructure

We design office networks that are easy to support: firewall and switching at the edge, Wi-Fi surveyed for real coverage rather than guesswork, and cabling coordinated with licensed low-voltage contractors where new runs are needed. You receive a diagram, a labeled equipment list, and admin credentials held in a documented escrow. Work is scheduled to avoid business hours where possible.

Included deliverables

  • Network design with firewall, switching, and Wi-Fi layout
  • Wi-Fi coverage survey for the office floor plan
  • Firewall configuration with documented rule set
  • Cabling coordination with low-voltage contractors
  • As-built diagram and equipment inventory

Typical timeline: 1 to 3 weeks for a single-site office, including equipment lead time.

Security Hardening

Security Hardening starts with an assessment of accounts, devices, and data flows, then closes the gaps that matter most for a small office: multi-factor authentication, least-privilege access, screen lock and encryption policies, and patching discipline. We align the work to a CIS Controls baseline so progress is measurable, and we run a short security awareness session for staff. The result is a written findings report and a prioritized remediation list.

Included deliverables

  • Written security assessment with findings ranked by risk
  • Baseline configuration aligned to CIS Controls
  • Multi-factor authentication rollout for email and admin accounts
  • One staff security awareness training session
  • Remediation roadmap with owners and dates

Typical timeline: assessment in 1 week; baseline remediation in 2 to 4 weeks.

Data Backup & Recovery

Backups only count if a restore works. We design a backup strategy that fits how your office actually loses data — accidental deletion, ransomware, hardware failure — with at least one off-site or cloud copy. Each engagement includes a live recovery drill so you see a real restore, not a promise. Ongoing monitoring of backup jobs is available as a monthly add-on, and is already included in Office Care and Suite Care plans.

Included deliverables

  • Backup strategy document covering scope, schedule, and retention
  • Off-site or cloud backup configuration
  • Encryption of backup repositories
  • Supervised recovery drill with signed-off results
  • Recovery runbook for common failure scenarios

Typical timeline: design and configuration in 1 to 2 weeks; first recovery drill within 30 days.

Service boundaries

Bytewillow Logic LLC provides IT services and professional advice. Technology environments carry inherent risk, and we do not promise zero incidents, zero downtime, or absolute security. Our commitments are the specific deliverables, response times, and service levels written into your proposal or service agreement. Liability is limited as stated in our Terms of Service.

Not sure which line fits?

Describe your office and we will recommend a plan or a project, in writing.

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